Return & Refund Policy for Mohajer Fashion

At Mohajer Fashion, we prioritize customer satisfaction by offering a flexible return policy. Below are the guidelines and conditions for returns, exchanges, and refunds.

General Conditions for Returns

You can return items within 14 days of receiving your order, provided the following conditions are met:

1. Item Condition:

   • Items must be unaltered, unused, and in their original condition (as received from us or our agents).

   • Items must include all original packaging, product labels, tags, and instructions. If authenticity cards were provided, they must also be returned.

2. Packaging:

   • Items should be returned in their original packaging (box, dust cover, etc.). Damaged packaging may affect eligibility for a full refund.

3. Proof of Purchase:

   • Include the original order confirmation with your return.

Return & Exchange Shipping Costs

Customers are responsible for the shipping costs of returns and exchanges, as outlined below:

• UAE: 30 AED

• International: 149 AED

These charges apply even if the original shipping was free. Additional fees may be applied if return shipping incurs unexpected costs.

Returns Process

To initiate a return:

• Log in to your account on mohajerfashion.com and request a return, or

• Contact our support team at support@mohajerfashion.com.

Refund Process

Refunds are issued for undamaged and eligible items, excluding original delivery fees and any applicable handling fees. Refunds are processed as follows:

• Cash on Delivery (COD): Refunds will be provided as store credit.

• Store Credit: Full refund credited to your Mohajer Fashion account for future purchases (no bank refunds issued).

• Third-Party Payment Services: Refunds will adhere to the terms of the respective payment service provider.

Specific Item Return Policies

1. Damaged or Incorrect Items:

   • If you receive a damaged or incorrect item, return it within 14 days for a full refund, including delivery and handling fees.

   • Replacements may be offered based on stock availability.

   • For potential manufacturing defects, contact us at support@mohajerfashion.com.

2. Pre-Order Items:

   • Returns for pre-order items are accepted within 14 days of receipt and are refunded as store credit only.

3. Gifted Items:

   • Only the original purchaser can return gifted items. Refunds will be credited to the purchaser’s account.

Exchanges

To exchange an item:

• Schedule a collection from your delivery address through your account or by contacting our support team.

Conditions for Exchanges:

• Exchanges are available for size changes within the same product only.

• Exchange orders will be processed after the original item is approved for return.

• Items purchased using coupon codes are not eligible for exchange.

• Exchanges are only available for UAE customers.

For International Orders:
Customers are responsible for shipping costs and must ensure the returned item reaches us within 14 days for eligibility.

Monitoring Returns

Mohajer Fashion reserves the right to monitor returns to prevent misuse of the policy. This policy does not affect your statutory rights under UAE law.

For assistance with damaged or defective items, please contact us at support@mohajerfashion.com.

Thank you for shopping with Mohajer Fashion!